We know how exciting it is to receive your order from us, and we always do our best to ship it as quickly as possible. However, sometimes there may be factors beyond our control that affect the delivery time of your order, such as weather conditions, customs clearance, or carrier issues.
If you have not received your order within the expected delivery time frame, please don’t worry. Here are some steps you can take to check the status of your order and get help if needed:
- Check the tracking information of your order. When you place an order with us, you will receive a confirmation email with a tracking number and a link to the shipping company’s website. You can use this information to track your order’s location and status at any time.
- Understand what the tracking information means. Depending on the shipping option you chose and the destination of your order, the tracking information may vary in detail and accuracy. For example, some shipping options may only provide the date and location of dispatch and delivery, while others may provide more frequent updates along the way. Some common tracking statuses are:
- In transit: Your order is on its way to you and may pass through different checkpoints or countries before reaching its final destination.
- Delivered: Your order has been delivered to the address you provided or to a nearby post office or pickup point.
- Exception: Your order has encountered an unexpected problem during transit, such as a damaged package, a missing label, or a delivery failure.
- Wait until the latest estimated delivery date. When you place an order with us, you will see an estimated delivery range based on the shipping option you chose and the destination of your order. This range is business day (Mon-Fri) and does not include weekends or public holidays and starts from when your order is dispatched not the date your order was placed. This range is also an approximation and may change due to various factors.
- Contact us if your order has not arrived by the latest estimated delivery date. If your order has not arrived by the latest estimated delivery date and you have not received any updates from the shipping company, please contact us using the form below or chat from our website. We will investigate the issue with the shipping company and follow up with you until you receive your order.
- Consider choosing a faster or more reliable shipping option for future orders. If you need your order to arrive by a certain date or you want more peace of mind about its delivery status, you may want to choose a faster or more reliable shipping option for your future orders. We offer different shipping options with different costs and benefits, such as standard, express, or priority. You can find more information about our shipping options and policies on our website.
We hope this article helps you understand how to track your order and what to do if it is delayed or missing.