When you're exploring our rich and diverse offerings, you're not just purchasing products; you're bringing a piece of Australian culture and joy into your life. For our international customers, this experience extends across borders, bringing with it the need to navigate through customs regulations. We understand this can be a complex process, so we've put together this guide to help you understand our Customs Disclaimer and what it means for your international orders.
Understanding Customs
Customs Disclaimer: The journey of your order from our warehouse to your doorstep crosses not just miles but also international borders. This process involves customs - a crucial checkpoint where countries regulate what enters and leaves. Each country has its own set of rules regarding which foods are allowed and the duties that may be applicable.
Your Responsibility
It is essential for you, as the customer, to be aware of your country's customs laws. Understanding these laws helps ensure that your selected products can be legally imported into your country. Unfortunately, we cannot take responsibility for the refusal of a product or package due to non-compliance with your country's customs regulations.
Customs Duties
Customs duties are a reality of international shipping. These fees are determined by your country's customs authority and are payable by you, the customer. These fees are not within our control, nor are they included in the cost of your order with us. We recommend consulting your local customs office for more detailed information on duties and taxes that may be applicable to your order.
No Refunds for Customs Refusals
We strive to provide the best possible service and products to our customers worldwide. However, if your order is refused entry by customs due to a decision that falls under their regulations or due to non-payment of customs duties, please understand that we do not issue refunds for such instances. We encourage you to review your country's customs policies before placing your order to ensure a smooth delivery process.
Conclusion
International orders bring the world closer, allowing you to enjoy products from afar. With a little preparation and understanding of customs regulations, you can enhance your shopping experience. We appreciate your understanding and cooperation as we navigate these necessary processes together.