How to Change Your Delivery Address for an Existing Order

We understand that sometimes plans change and you might need to update the delivery address for your order. Whether you've moved, realised you entered the wrong address, or want your order shipped to a different location, we're here to help you update your delivery address quickly and easily.

Steps to Change Your Delivery Address

  1. Check Your Order Status:
    • Before you request an address change, please check your order status. If your order is still being processed and hasn’t been dispatched, we can easily update your address.
    • You can check your order status by logging into your account on our website or using the tracking link sent in your confirmation email.
  2. Contact Us Immediately:
    • If your order hasn't been dispatched yet, contact our Customer Service team as soon as possible. The sooner you reach out, the more likely we can update the address before dispatch.
    • You can contact us through the form at the bottom of this article.
  3. Provide Necessary Details:
    • When contacting us, please provide your order number and the new name and delivery address. This helps us process your request quickly.
  4. Confirmation of Address Change:
    • Once we receive your request, we will update your delivery address and send you a confirmation email. Please ensure the new address details are correct in this email.

Important Considerations

  • Address Changes After Dispatch:
    • If your order has already been dispatched, we are unable to change the delivery address. In this case, we suggest contacting the courier directly to see if they can reroute your package.
  • Orders with Expedited Shipping:
    • For orders with expedited shipping like DHL Priority, address changes may not be possible due to the quick turnaround. Please contact us, and we will do our best to assist you.
  • Extra shipping Charges:
    • If the new address has extra shipping costs associated with it, we will hold your order until extra shipping is paid.

Remember, the key is to act quickly before your order leaves our warehouse. If you have any further questions or need assistance, our Customer Service team is always here to help!