We're delighted to offer a broad range of products that cater to the diverse tastes and preferences of our customers. Among these selections are some of our heavier items, which include beloved beverages and essentials that make your day or special occasions even more enjoyable. However, the journey from our warehouse to your doorstep is filled with various stages, and we want to ensure you're fully informed about how we handle these heavier treasures.
The Challenge with Heavy Items
The nature of shipping and handling means that some of our heavier items, such as drinks in glass bottles, large soft drink bottles, and cans, as well as other dense products like Vegemite jars, might interact with other items in your order during transit. Despite our best efforts in packaging, the movement and pressures of shipping can lead to clashes that potentially cause spoilage or damage.
Our Products Under Watch
Here's a list of some items that fall under our heavy item category and are more susceptible to causing or experiencing issues during transit:
- UP & GO 250ml Packs
- Soft Drink Glass Bottles
- Soft Drink 1.25L Bottles
- Soft Drink Cans
- Energy Drinks
- Cordial Bottles
- Vegemite Jars
Our Policy
In instances where these heavy items clash with others in your package, causing damage or spoilage, please understand that we may not be able to offer a refund or replacement. This policy is in place due to the inherent risk involved with shipping such items.
Mitigating Risks
We're not just about delivering your favorite items; we're also committed to ensuring they arrive in the best condition possible. If you're concerned about potential damage to your order during transit, we recommend the following steps:
- Opt for DHL Priority: This shipping option provides a more robust handling process, reducing the risk of damage.
- Separate Heavy from Light Items: At checkout, tick the “Separate Heavy from Light items” box. This option instructs us to package your heavy and light items separately, minimizing the risk of heavy items impacting lighter, more fragile ones.
Your Trust, Our Commitment
We understand the disappointment that comes with receiving damaged goods, and we continuously seek ways to improve our packaging and shipping methods. Your trust in us to deliver your essentials and favorites is something we value deeply. By taking these additional precautions, we hope to minimize any issues and ensure your order arrives in excellent condition.
Thank you for your understanding.